FAQ
Personalization
How does personalization work?
Simply choose your product options and enter your custom details (such as name or birth months). Each piece is made to order just for you.
How many birth months can I include?
Depending on the product, you can include up to 5 birth months. Each one is carefully incorporated into your design.
Can I edit my order after placing it?
Since each item is made to order, changes are only possible within a short time after placing your order. Please contact us as soon as possible.
Product & Materials
What are your products made of?
Our jewelry is crafted from high-quality 316L surgical-grade stainless steel, designed for durability and everyday wear. Gold pieces are finished with real 18K gold plating for a premium look.
Will the jewelry fade or tarnish?
Our materials are designed to last and resist fading with proper care.
Where are your products made?
Our products are carefully produced and shipped from trusted partners in the United States and Europe, ensuring reliable quality and delivery.
Shipping & Delivery
How long does shipping take?
Each piece is made to order.
- USA: 2–5 business days
- Canada & Europe: 3–7 business days
- International: 5–12 business days
Shipping times may vary slightly depending on demand and location.
Can I change my shipping address?
Yes, as long as your order hasn’t been processed or shipped. Please contact us as soon as possible.
Returns & Orders
What is your return policy?
Because each piece is personalized and made just for you, we do not accept returns or exchanges.
What if my item arrives damaged or incorrect?
No worries — we’ve got you covered. If your item arrives damaged, incorrect, or is lost in transit, we’ll replace it at no extra cost.
Gifting
Is this a good gift?
Absolutely. Our pieces are designed to be meaningful keepsakes, making them perfect for birthdays, Mother’s Day, anniversaries, or special moments.
Does it come in a gift box?
Yes! Every order comes in a complimentary gift box, ready for gifting.
Support
How can I contact you?
You can reach us anytime at:
We typically respond within 24–48 hours.